Transform your service operations from reactive to proactive
Empower service teams to deliver exceptional support experiences faster with smart automations that leverage the power of AI.
What would you like to manage?
Ticket management
Multi-channel support
AI & automations
Service catalog
Employee lifecycle
SLA configurations
Knowledge management
Asset management
Inventory & orders
Customer portal
Fast-track service operations from A to Z with intelligent AI, automations & more
monday AI
Ticket Routing
Customer Portal
Communication
Automations
Integrations
monday AI
Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.
Smart Ticket Routing
Speed up ticket handling and reduce manual work with automatic assignment to relevant agent or team.
Customizable Customer Portals (coming soon)
Create unique customer experience portals to better manage relationships and provide exceptional service to your customers.
Streamlined Communication
Automate replies, follow-ups, and more to speed up communication between agents, customers, and stakeholders.
Customizable Automation
Effortlessly create automated service processes that span the organization and can be quickly adapted as needed.
100s of Integrations
Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.
One platform for enterprise service management
Ticket Management
Efficiently track and resolve customer and IT issues with automated workflows, boosting response times and satisfaction.
Service Management
Coordinate service delivery seamlessly, enhancing quality and ensuring exceptional experiences across all of your interactions.
Knowledge Management
Organize and access key information effortlessly, fostering seamless collaboration and ensuring knowledge is always at your fingertips.
Incident Management
Quickly address and resolve both external and internal incidents, ensuring minimal disruption and maintaining service continuity.
Employee Lifecycle Management
Streamline the employee journey from recruitment to offboarding, ensuring a smooth and engaging experience throughout.
Need some help adopting or customizing monday Service?
CarbonWeb offers full-service packages to help launch, onboard, and customize monday products to drive your business goals toward the finish line.
Explore more powerful CarbonWeb products
Activate limitless potential and never run into a workflow blocker again. When monday.com falls short, the CarbonToolbelt fills in the gaps, binding your workflows together seamlessly.
Advanced solutions for big companies
We offer advanced implementation packages
Work with our expert team for custom implementation and onboarding.
Advanced security and data compliance
Data is always in the right hands with advanced security measures.
Priority global response from a dedicated team
Get quick responses around the clock to any questions or issues.
Frequently asked questions
What is ESM?
What is ITSM?
What is an ITSM software?
What is the best ITSM software?
What makes monday service stand out from other service management platforms?
monday service is the choice for companies of all sizes who want to deliver exceptional service with less friction, due to its user-friendly interface, customization capabilities that don’t require development, and smart automations and AI. It goes beyond traditional offerings by serving as a versatile, complete platform for managing cross-organizational projects, organizational resources, and facilitating collaboration with both internal and external stakeholders.
What is ticket management?
Ticket management is the process of handling customer inquiries, support requests, or IT issues efficiently by organizing, prioritizing, and tracking them to ensure timely resolution. This system allows businesses to streamline communication, improve response times, and enhance customer satisfaction by keeping track of every interaction through a centralized platform.
What is service management?
What is knowledge management?
What is incident management?
What is employee lifecycle management?
What is a service level agreement (SLA)?
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