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Transform your service operations from reactive to proactive

Empower service teams to deliver exceptional support experiences faster with smart automations that leverage the power of AI.
What would you like to manage?

Ticket management

Multi-channel support

AI & automations

Service catalog

Employee lifecycle

SLA configurations

Knowledge management

Asset management

Inventory & orders

Customer portal

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✦ Get discounts on enterprise with a new monday account ✦

Fast-track service operations from A to Z with intelligent AI, automations & more

monday AI

Ticket Routing

Customer Portal

Communication

Automations

Integrations

monday AI

Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.

Smart Ticket Routing

Speed up ticket handling and reduce manual work with automatic assignment to relevant agent or team.

Customizable Customer Portals (coming soon)

Create unique customer experience portals to better manage relationships and provide exceptional service to your customers. 

Streamlined Communication

Automate replies, follow-ups, and more to speed up communication between agents, customers, and stakeholders.

Customizable Automation

Effortlessly create automated service processes that span the organization and can be quickly adapted as needed. 

100s of Integrations

Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.

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One platform for enterprise service management

Ticket Management

Efficiently track and resolve customer and IT issues with automated workflows, boosting response times and satisfaction.

Coordinate service delivery seamlessly, enhancing quality and ensuring exceptional experiences across all of your interactions.

Organize and access key information effortlessly, fostering seamless collaboration and ensuring knowledge is always at your fingertips.

Quickly address and resolve both external and internal incidents, ensuring minimal disruption and maintaining service continuity.

Streamline the employee journey from recruitment to offboarding, ensuring a smooth and engaging experience throughout.

Based on 1,000+ G2 Crowd reviews

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Need some help adopting or customizing monday Service?

CarbonWeb offers full-service packages to help launch, onboard, and customize monday products to drive your business goals toward the finish line. 

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Explore more powerful CarbonWeb products

Activate limitless potential and never run into a workflow blocker again. When monday.com falls short, the CarbonToolbelt fills in the gaps, binding your workflows together seamlessly.

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A highly intuitive and customizable automated CRM system built on the world’s strongest sandbox for business, monday.com.
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Assign work, coordinate projects, and communicate effectively as a team all in one place. Track any kind of task, for free on monday.com!
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Advanced solutions for big companies

We offer advanced implementation packages

Work with our expert team for custom implementation and onboarding.

Advanced security and data compliance

Data is always in the right hands with advanced security measures.

Priority global response from a dedicated team

Get quick responses around the clock to any questions or issues.

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Frequently asked questions

What is ESM?
ESM stands for Enterprise Service Management. It refers to the practice of applying service management principles and processes across an entire organization, beyond the IT department. ESM aims to improve and streamline services across various departments, such as HR, Finance, Facilities, and more, by adopting service-oriented approaches, tools, and technologies.
ITSM (IT service management) is the process in which IT teams deliver their services to customers.
ITSM software provides efficient tools and capabilities to streamline the process of delivering IT services, and improve the quality of service provided.
The best ITSM software is one whose features best suit your organization and its goals. monday service offers a holistic, yet strategic management platform with user friendly features that foster digital transformation.

monday service is the choice for companies of all sizes who want to deliver exceptional service with less friction, due to its user-friendly interface, customization capabilities that don’t require development, and smart automations and AI. It goes beyond traditional offerings by serving as a versatile, complete platform for managing cross-organizational projects, organizational resources, and facilitating collaboration with both internal and external stakeholders.

Ticket management is the process of handling customer inquiries, support requests, or IT issues efficiently by organizing, prioritizing, and tracking them to ensure timely resolution. This system allows businesses to streamline communication, improve response times, and enhance customer satisfaction by keeping track of every interaction through a centralized platform. 

Service management is the practice of designing, delivering, managing, and improving the way businesses provide services to their customers. It encompasses various processes that ensure high-quality service delivery, including planning, execution, and monitoring, to align services with the needs of the organization and its customers, ensuring a consistent and efficient service experience.
Knowledge management is the systematic approach to capturing, organizing, sharing, and utilizing an organization’s collective knowledge. It aims to enhance decision-making, foster innovation, and improve efficiency by making information easily accessible to team members, thus promoting a culture of continuous learning and collaboration within the organization.
Incident management is the process of promptly identifying, analyzing, and resolving incidents to minimize the impact on business operations. It ensures that services are quickly restored and disruptions are minimized, allowing organizations to maintain high service quality and operational continuity.
ESM stands for Enterprise Service Management. It refers to the practice of applying service management principles and processes across an entire organization, beyond the IT department. ESM aims to improve and streamline services across various departments, such as HR, Finance, Facilities, and more, by adopting service-oriented approaches, tools, and technologies.
Incident management is the process of promptly identifying, analyzing, and resolving incidents to minimize the impact on business operations. It ensures that services are quickly restored and disruptions are minimized, allowing organizations to maintain high service quality and operational continuity.

Need monday.com help?

Products, pricing, integrations, board building, and more. CarbonWeb is your dedicated partner to help you make the most of monday.com.
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The CarbonToolbelt is almost here!

Toolbelt

Custom Plan

  • Do you need more than 50,000 charges and want to build a custom plan?
  • First, we take a deeper dive into your monday.com account to understand your current challenges and estimated usage.
  • Then, our Solutions Architects (SA's) will work with you to design and build the right plan for your organizational needs.
  • To get started, fill out the "Toolbelt Custom Plan" form today!

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